Merchant FAQs


Frequently Asked Questions (FAQs)

  1. Why should my business participate in the Hawk Cash program?
  2. How does the Hawk Card program work?
  3. What type of terminal is available?
  4. If I am using dial-up, do I need a dedicated phone line?
  5. If I am using an IP connection, do I need to set anything up beforehand?
  6. How often can the terminal be batched?
  7. How does my business get paid?
  8. When will my monthly fees be debited from my bank account?
  9. Will I receive monthly statements?
  10. What type of paper is used in the terminal and where can I buy more?
  11. What is the number to call for all issues, concerns, and maintenance with the terminal?

Have another question?  Email it to CampusCashMerchantCare@blackboard.com

Why should my business participate in the Hawk Cash program?

Businesses who participate in the Hawk Cash program benefit through preferred access to student buying power and increased student exposure to your business! Prepaid funds can only be spent at approved locations on and off campus. As one of these locations, your business will be promoted through inclusion in Hawk Cash marketing materials, website and cardholder emails – at no additional cost to you! You can also run promotions and specials to increased exposure and sales to this key market segment.

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How does the Hawk Card program work?

Students and parents make deposits into Hawk Cash and use the account to make purchases without using cash; just like you would use a debit card. You swipe the Hawk Card in the provided VeriFone terminal and we process the payment.

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What type of terminal is available?

There is a separate VeriFone VX520 terminal used to process Hawk Cash transactions at your location. The VeriFone VX520 is capable of connection through dial-up or through IP. Click here for a description of the terminal.

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If I am using dial-up, do I need a dedicated phone line?

No, the terminal can share the phone line with another piece of equipment (i.e. fax machine) by using a splitter. If requested, a splitter can be provided. Please be advised that you cannot use multiple dial up devices at the same time while sharing a phone line.

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If I am using an IP connection, do I need to set anything up beforehand?

We recommend inquiring with your IT department if new devices connecting to the network can operate over DHCP or if they require a static IP address/reservation. Additionally, we can provide the IP addresses and ports that would need to be open on the firewall. Please call Merchant Care at 1-877-711-9089 if Ports and IP address are needed.

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How often can the terminal be batched?

The terminal is set to automatically batch out at the time selected on your Merchant Application (either 3 a.m. or 4 a.m.). If you prefer, you may manually batch out the terminal at any time. After batching, the terminal prints out a receipt which will report your sales, refunds, and net sales. You must batch your terminal at least once per day if you have transactions.

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How does my business get paid?

In order to be paid, your terminal must be batched – either automatically in the middle of the night or manually by you or your staff. Once the terminal is batched, it triggers the ACH process of payment from SJU to your checking account.

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