FAQs


Have another question?  Email it to mycard@sjuhawkcard.com

  1. What is the Hawk Card?
  2. How do I get my Hawk Card?
  3. What if I lose my Hawk Card?
  4. What is my Student ID Number?
  5. What is my Hawk Cash Number?
  6. What is the difference between my Meal Plan and Hawk Cash?
  7. How does Hawk Cash work?
  8. When is value added to Hawk Cash available?
  9. Where can I use Hawk Cash?
  10. How do I make a purchase with Hawk Cash?
  11. What happens if I swipe my card at a self-service location and the machine does not work?
  12. How do I recommend additional accepting locations for Hawk Cash?
  13. What if I forget my user name or password?
  14. Is the Hawk Cash Account Management Center a secure site?
  15. What are the Hawk Cash Terms and Conditions and How can I review them?
  16. What is the Hawk Cash refund process?
  17. Can I check my balance from my phone or mobile device?
  18. How can I learn more about the PNC feature?

What is the Hawk Card?

The Hawk Card is the official identification card of Saint Joseph’s University. It is issued to all members of the University Community and is required for identification and access to essential campus services. It also offers a convenient account for making purchases on and off campus.  All students, faculty, and staff at Saint Joseph’s University are currently eligible to receive an Hawk Card.

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How do I get my Hawk Card?

Students will receive their new Hawk Card when checking into their residential buildings. Otherwise, cards are issued and distributed at the Office of Public Safety and Security located in Barbelin/Lonergan, Room 13.

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What if I lose my Hawk Card?

Immediately report a lost or stolen card to the Office of Public Safety and Security at 610-660-1111. To deactivate your Hawk Cash account, click here or call 1-866-341-0101. Replacement cards are issued at the Office of Public Safety and Security located in Barbelin/Lonergan, Room 13. A $20 fee will be charged to replace your card.

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What is my Student ID Number?

Your Student ID Number is located on the front of your Hawk Card. It is not your social security number, but a unique number that is 9 digits in length.

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What is my Hawk Cash Number?

Your 16-digit Hawk Cash number is located on the front of your Hawk Card and uniquely identifies your prepaid spending account.

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What’s the difference between my Meal Plan and Hawk Cash?

Both accounts are accessed by your Hawk Card.

All resident students are entitled to unlimited meal plan access at the Campion Dining Hall plus Dining Dollars for use at on-campus dining locations each semester. Payment for Dining Dollars is included in your meal plan.

Hawk Cash is a prepaid spending account offering a safe and convenient way to make purchases on and off campus. It is designed to eliminate the need to carry cash. You or your parents must add value to Hawk Cash before using it for purchases. Value in Hawk Cash rolls over from semester-to-semester and year-to-year.

To learn more about how to use the prepaid accounts on your Hawk Card, click here.

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How does Hawk Cash work?

Hawk Cash is a cashless, prepaid spending account on your Hawk Card that is accepted on and around the Saint Joseph’s University campus.  You must add value to your account before using Hawk Cash to make purchases and have have sufficient value available in your account to pay for each transaction. Every time you use your Hawk Cash account, the amount of the transaction will be deducted from your account and you may not spend more value than you have. Unused balances roll over semester-to-semester and year-to-year.

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When is value added to Hawk Cash available?

Funds transferred by debit/credit card are available instantly. Check deposits are available on the business day received. If a check is returned to us by your financial institution for insufficient funds, the deposit will be reversed from your Hawk Cash account and a Returned Payment/Check fee will be assessed. If the Returned Payment/Check fee creates a negative balance in your account, you will be contacted to make another payment to the account.

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Where can I use Hawk Cash?

Hawk Cash can be used at many campus locations and at off-campus businesses. These can be identified by the “Welcomed” sign featuring the Hawk Cash logo. Click here for a complete list of accepting locations.

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How do I make a purchase with Hawk Cash?

At retail locations, Hawk Cash works much like a debit or credit card. Just present your Hawk Card for payment to the attendant at the register. Your card will be swiped in a terminal and the transaction authorized. You will need to sign a printed receipt of the approved transaction. At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction. If for any reason you are charged, please email us a refund request. Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Hawk Cash?

Cardholder suggestions are welcome and encouraged. Recommendations can be sent via e-mail to our recruitment department. Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to Hawk Cash Cardholder Account Center. Under the Login button, click [Forgot your username or password?] and follow the instructions.

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Is the Hawk Cash Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Hawk Cash Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Hawk Cash account. They are available for review via a link in the footer of every page on this site.

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What is the Hawk Cash refund process?

You may receive a refund of your Hawk Cash account balance when you graduate, withdraw or leave Saint Joseph’s University. Proof of withdrawal or dismissal is required. Refund requests must be submitted to the University’s card program service provider in writing to:

Hawk Card Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@sjuhawkcard.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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Can I check my balance from my phone or mobile device?

Yes, when you access the account center from your cell phone or mobile device, you will automatically be redirected to our mobile friendly site. You will have the option of checking your balances, viewing recent transactions, adding value, or adding payment methods.

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How can I learn more about the PNC feature?

Visit the PNC website to learn more.

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